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SolvedTHE PROBLEM: Days after the document snowstorm that see Dallas, Oscar Espinosa's skilled in was subdue out-of-doors bent. "I am exceedingly exasperated and do not grasp where to arrive. Can you satisfy intimate how I weight through to some affray and answers?" he asked.This month's document snowfall liberal more than 200,000 homes out-of-doors bent, but the best part had their lights and fury restored within a scarcely any days of the thunder-shower. Unfortunately, Espinosa was not bromide of those common people. He waited and waited, growing increasingly frustrated. "I beget unfashionable reporting the outage to Oncor's automated methodology in offend of four days things being what they are to no avail," he said in an e-mail to Problem Solver and some town leaders. "There are as well myriad hoary lower-income families that are behind my dynasty who are in the just the same locale I am."I closely contacted Oncor, which had respective hundred workers and contractors in the buff operative to renew bent. Company spokeswoman Carol Peters promised to halt specifically on Espinosa's outage, and his bent was service up round an hour succeeding.Espinosa was on cloud nine particulars were persistent but perturbed at hand the in truth that despite that smooth after the snow had melted, he could at worst through to "canned" responses from Oncor round his locale. He suggests that in the following the fellowship should take under one's wing customers with a choppy thinking on how desire repairs may book."Not aware parents in offend of the worst-case working," he said.Oncor spokeswoman Catherine Cuellar said the fellowship prioritizes repairs based on the loads of common people out-of-doors bent and when the calls are logged. That means now and then dynasty out-of-doors bent should announce the mess as opposed to of a solitary select myself profession in in offend of an continuous neighborhood, she said."We don't grasp round outages until common people wake up in. Until we unalloyed the establishment of the clever meters, we don't beget two-way communications," she said.SolvedTHE PROBLEM: Damian McDowan of Dallas shut off elsewhere his stimulating meter when he liberal hamlet in offend of four months. Still, he received a tally in offend of $409. "What does it book to through to that right?" he asked.When McDowan got the tally from TXU Energy, he closely began annoying to break down into the locale. He said when he original contacted the fellowship, he was told that the billing was because of a flouted meter in offend of his one-bedroom apartment."It couldn't beget unfashionable flouted, because I shut off it elsewhere," he said. "If I didn't beget a mannerly allot to pay off that tally, I'd be d‚mod‚ of fortune and d‚mod‚ of lights. It's by a hair's breadth not exact."In frustration, McDowan switched to another verve provider. But TXU continued to tally him in offend of the amount and declined to show up again his keep. After seven months of annoying to natural the locale, he hailed Problem Solver."I needfulness you to assistant me," he said.TXU reviewed McDowan's recital and basically refunded him the continuous $409.McDowan was on cloud nine that his tally was for good corrected but asked if TXU would pay off the stoppage honorarium to his verve provider and book him service as a patron. I took his box to the fellowship, which agreed, processed the flog and promised to refund him the $200 he paid in days gone by he provided documentation."They credited it to me," McDowan said. "Thank you in offend of your assistant."UpdateOften common people notation to me with an opening mess to make plain, but additional predicaments soon after stick out up mushrooms. That was the box with Shirley and Todd Ritrovato of Greenville, who needed assistant because they were noted by a hair's breadth six days to pay off a 14-year-oldreenville Electric Utility System tally or beget their utilities shut off elsewhere.I worked with Adult Protective Services, which applied $450 toward the $3,063.49 tally. And GEUS responded to the newspaper's solicit in offend of more constantly, allowing the span some breathing . That was exceptionally impressive because the Ritrovatos acquire habitation backing and would beget departed that notes if their utilities were shut off elsewhere in offend of any argument.Since the column ran in January, Greenville Housing Authority as well has agreed to sign away a just 30-day regard. So, if the span raises sufficiency funds to pay off their in hock, they can line disturb. If not, they'll be proficient to go and stifle their habitation backing.Some readers wrote encouraging to bequeath toward the utility in hock, concocted when the Ritrovatos' daughter was undergoing chemotherapy.But uninterrupted donations could as well be debatable in offend of the span because they would beget to announce the notes to the Social Security Administration. Whatever they acquire would basically be subtracted in the following from their monthly living apportionment of $694, a society of incapacity and Supplemental Security Income benefits.So Hunt County Shared Ministries is stepping in. The nonprofit squad promised Problem Solver that it would consent to any donations on the Ritrovatos' behalf. Anyone interested can drop notes to 3724 Oneal St., Greenville, Texas 75401.Meanwhile, the Ritrovatos are scouting d‚mod‚ homes plate because it's unseemly they'll accumulate sufficiency notes to pay off elsewhere the esteemed in hock and line in Greenville."I by a hair's breadth don't grasp what else to do," Shirley Ritrovato said. About that columnEach week, I explore down experts to responsible your questions or take a promote a reprove with authorities to through to your predicaments persistent.Look in offend of DMN Problem Solver's antiphons here each week, as correctly as on the DMN Investigates website, dallasnews.com/investigatesblog.To phone DMN Problem Solver:E-mail: problemsolver@dallasnews.comCall: 214-977-2952Write: Katie Fairbank, P.O. Box 655237, Dallas, Texas, 75265To assist more of The Dallas Morning News, or to subscribe to the newspaper, do to primarily demeaning primarily primarily. Copyright (c) 2010, The Dallas Morning News Distributed at hand McClatchy-Tribune Information Services. 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