With the rise of virtual solutions, the traditional approach to phone systems is being revolutionized, paving the way for enhanced flexibility, scalability, and cost-effectiveness. One such innovation making waves in India is the virtual number, a versatile tool reshaping the landscape of business communication. In this blog, we'll delve into what virtual numbers are, how they work, and the myriad benefits they offer to businesses across India. To get the benefits, businesses need a virtual number service provider.
What is a virtual number?
A virtual number, also known as a cloud-based number, is a telephone number that is not directly associated with a physical phone line. Instead, it operates over the internet, leveraging Voice over Internet Protocol (VoIP) technology to facilitate calls. Unlike traditional landline or mobile numbers tied to specific devices, virtual numbers exist in the digital realm, allowing users to route calls to any device of their choosing, be it a smartphone, computer, or even a traditional desk phone.How does it work?
- Call Routing: When a call is placed to a virtual number, it initiates a series of actions orchestrated by the VoIP system. The system receives the incoming call and examines predefined rules or settings configured by the user. These rules dictate how the call should be handled, including where it should be forwarded based on various parameters such as time of day, caller location, or specific criteria set by the user.
- Forwarding Options: Virtual numbers offer versatile forwarding options to suit the needs of different businesses and scenarios. Calls can be forwarded to mobile phones, landlines, VoIP devices, or even softphones—software applications that emulate the functionality of traditional desk phones on computers or mobile devices. This flexibility ensures that calls reach their intended recipients regardless of their location or the device they're using.
- Dynamic Call Handling: Advanced virtual number systems empower businesses to implement dynamic call handling strategies tailored to their unique requirements. For instance, calls can be routed to specific departments, teams, or individuals based on predefined routing rules. Additionally, businesses can implement call cascading, where incoming calls are sequentially forwarded to multiple destinations until they're answered, ensuring that no call goes unanswered during busy periods.