Users may face different types of Company file errors in QuickBooks. One such error which many users have been coming across is QuickBooks cannot communicate with the company file error. This error indicates a general server communication issue caused by the Windows firewall blocking the user's connection to the company file. To gain valuable insights into this error, including its causes and potential solutions, carefully read this troubleshooting walkthrough all to the end.
Major causes of QuickBooks Cannot Communicate with the Company File Error
This error can be attributed to several common causes. Below are enlisted the most common ones:- Outdated firewall software.
- Disrupted server connection.
- QuickBooks database server manager may be corrupted and not functional. In this context, the QBDBMgrN service may not run.
- The DNS settings may be incorrectly configured.
- Server-related configuration issues.
- Outdated QuickBooks Desktop version.
- Restricted permissions may be preventing the sharing of the company file folder.
- Erroneous hosting settings.
Easy Resolutions for QuickBooks Cannot Communicate with the Company File Error
To rectify this error, you can follow these effective solutions:Solution 1: Firewall Configuration
The first solution to fix this Company file error requires configuring the firewall by resorting to the below given steps:- Type Windows Firewall in the Start menu.
- Open the Windows Firewall .
- Access the Advanced Settings option.
- Right-click on Inbound Rules and select New Rule.
- Choose the Port option and click Next.
- Ensure that TCP is selected.
- Note down the specific ports required for your QuickBooks version in the Local Ports field.
- Proceed by clicking on Next.
- Allow the connection and hit on Next again.
- Make sure to mark all profiles.
- Click on Next.
- Create a rule and provide a name.
- Finally, click Finish.
- Check if the Company file error got resolved. If not, proceed to the next solution.
Solution 2: Update QuickBooks Software
To update QuickBooks to the latest version, follow these steps:- Go to the Help menu.
- Then, select Update QuickBooks.
- Choose the updates you want to download. After that, click on Get Updates.
- Select Update and wait for the process to complete.
- After the update process finishes, restart your system and reopen QuickBooks to check if the error has been resolved. If not, move on to the next solution.
Solution 3: Check the QBDBMgrN.exe Process
- Press the Ctrl+Alt+Del keyboard keys simultaneously.
- Click on Open Task Manager.
- Look for QBDBMgrN.exe under the Processes tab.
- If the mentioned process is not found, grant administrative rights to QBDataServiceUser. The steps for the same are as under:
- Close QuickBooks Desktop.
- Press Win+R keys together.
- Type in Control.
- Hit the Enter key.
- Select User Accounts in the Control Panel.
- Click on Manage another account.
- Double-click on QBDataServiceUser. And following that, click on Change Account Type.
- Select the Administrator option.
- Click on Change Account Type.
Solution 4: Run the QB Database Server Manager
Try running the QuickBooks Database Server manager to diagnose any network-related issues and to fix the same.- Initially, click on Network Issues.
- Choose QuickBooks Database Server Manager and install it.
- Hit on the Start Scan option in the QuickBooks Database Server Manager.
- In case the Company file is not listed, browse to its location and then, click on Start Scan.
- This tool will automatically repair firewall permissions.
Solution 5: Run QuickBooks Doctor File tool
The QuickBooks Doctor File tool (QBFD) is a versatile feature designed to troubleshoot various QuickBooks errors, including Company file and network-related issues. To use the tool for fixing this error, follow the steps outlined below:- Download and install the QuickBooks Doctor File Tool (From Intuit).
- Open the Tool hub.
- Select the Company File Issues option.
- Choose the option to Run QBFD.
- Select the company file and click on Continue.
- Provide the correct QuickBooks username and admin password.
- Proceed by hitting on Next.
- Allow the tool to complete the process. Once it finishes processing the company file, restart QuickBooks and check if the error has been resolved.