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EX0-101 brain dump
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-10-08

1. Which of the following is NOT the responsibility of Service Catalogue Management?
A. Ensuring that information in the Service Catalogue is accurate
B. Ensuring that information within the Service Pipeline is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D. Ensuring that all operational services are recorded in the Service Catalogue
Answer: B

2. Which of the following does the Availability Management process include?
1 Ensuring services are able to meet availability targets
2 Monitoring and reporting actual availability
3 Improvement activities, to ensure that services continue to meet or exceed their availability goals
A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only
Answer: B

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