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Monitoring Customer Satisfaction on the Web

If you have an e-commerce site, you need to know if you customers are satisfied. Unlike a brick and mortar business, it is very hard to monitor customer satisfaction on the web. If your business is Internet only or if it is a brick and mortar business, customer satisfaction has to be a priority or else your business will fail! If you don't physically see the customer, how can you tell if they are satisfied? One of the best methods I have found, is to use the free services of (Bizrate.com*) htt.