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VVM Finds Enhanced Functionality in Q-Suite Call Center Software for Asterisk

South Africa’s dynamic provider of debt collection services enhances its Asterisk contact center technology platform and its competitive edge by deploying Indosoft call center software.

Fredericton, NB (Vocus/PRWEB) January 26, 2011

Indosoft Inc, a global provider of , today announced the successful deployment of Q-Suite at VVM’s contact center operation in Johannesburg, South Africa. This deployment of Q-Suite enables VVM to extend its IP-enabled contact center technology platform, as well as leverage some of the enhanced features and functions within the call center software, including the ability to do CTI integration into its existing business application using Q-Suite’s .NET API.

As a leading , Q-Suite offers a feature-rich, and scalable out-of-the-box software, delivering full ACD functionality, including skills-based routing, queue prioritization and dynamic IVR development. Its dialer for Asterisk supports advanced features capable of running multiple concurrent outbound campaigns in Predictive, Preview and Progressive dialing modes. An industry leading script builder tool for agent customer interaction allows integration of web-enabled applications and CRM within Q-Suite’s unique web agent screen. Q-Suite offers .NET and socket API forfor existing business applications. Detailed reporting capabilities round out Q-Suite as a complete call center software solution that is bound to satisfy the functional requirements of most advanced call centers.

With this deployment, VVM has acquired a new generation contact center suite for its Asterisk telephony platform. Asterisk has rapidly advanced to become the dominant hybrid PBX, offering the unique ability to seamlessly blend IP and TDM connectivity, while Q-Suite delivers new generationfeatures to allow companies to expand their Asterisk telephony infrastructure with the right contact center technology. As such, the deployment enables VVM to significantly expand its technology capabilities, implement an IP-enabled contact center with all the advanced functional requirements of a mature industry, avoid proprietary equipment lock-in, and provide improved service levels at a reduced cost.

“We were looking for a completethat complied with the complexities of our business,” stated James Guthrie, Chief Information Officer at VVM. “We have an existing IP telephony platform across our business which includes Asterisk and were looking for a robust call centre solution that would operate on the Asterisk platform and could scale to accommodate growth. After evaluating numerous call center software solutions available on the market, we selected the Indosoft solution since we found that it best supported the features and functionality that we required. After a period of use, we are finding that the system exceeds our expectations. Furthermore, we have found the Indosoft team to be both professional and eager to assist during the implementation and post-deployment phase.”

“In today’s extremely competitive call center industry, being able to outperform the competition is essential for many companies, but this increase in performance cannot come at an increase in expenditure,” stated Gabe Bourque, Chief Operating Officer at Indosoft. “Q-Suite’s unique ACD and its use of Asterisk telephony make it ideally suited for companies like VVM, which require additional functionality while implementing a cost-effective migration to IP platforms. Q-Suite’s Web Interface and its rich API for CTI integration allow businesses to fully preserve features of mature, existing applications while incorporating an industry leading ACD and its contact center features, as well as extending to new additional capabilities inherent to IP telephony. VVM has sourced a call center solution capable of delivering the functionality, performance and stability required, all while enhancing their platform to improve productivity and reduce cost.”

About Indosoft is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite call center ACD software for private label contact center technology solutions.

About VVMVVM Inc. is a young, vigorous company with an outstanding record of growth over the short period since its inception in 1990. VVM operates effective debt collection & credit management services by efficient use of the latest technology and unique systems, which do large volumes of work quickly and effectively, resulting in high and cost-effective debt recovery.

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Rajan IyengarIndosoft Inc.(506) 450-7080 3Email Information