Windows has numerous in-built tools to improve its ease-of-use, but there are numerous additional tools you can use alongside the OS. Citrix Reciever is among such tools, but it can malfunction as well. If you are encountering issues while launching the tool, then read through the blog. So, here are the steps to fix the error.
Refresh Apps
In case more than one Citrix Receiver apps can’t be opened in Windows 10, refreshing them is arguably the most important thing you can do. Instantly reach the drop-down section on the top left-hand side of the screen. Afterward, select Refresh Apps and view whether the problem continues.
Make Sure Full Permissions for the User Account
Remember that ‘Full Permissions are needed for the user account beneath the ‘HKEY_USERSUSER_SIDSOFTWARECitrix’ on the client machine. That’s the reason we are suggesting to ensure you have full permissions for the account of the user used to sign in to Citrix Receiver for the Registry Key. In case the domain user account doesn’t have permissions, remove the Citrix Receiver key once you take a backup. Then, close Citrix Receiver and open it once again.
Download Available Newest Version
In case you intend to download the available newest version, then you can opt to follow the below-mentioned guidelines.
- Go to the taskbar and find the Citrix Receiver button.
- When you find it, right-click on it and choose the ‘Advanced Preferences’ option.
- Navigate to the ‘About Section,’ take note of the version.
- Reach the web browser and navigate to the ‘receiver.citrix.com.’
- You should click on the ‘Download for Windows.’
- The newest version applicable to the Citrix Workspace application can be there individually.
- Then compare the version to this one.
- Now, in case the online version is another one, then download the latest version next.
Reset Citrix Receiver
If the users are trying to reset the Citrix Receiver, then they should carefully apply the given steps.
- Go to the ‘Receiver button’ in the System tray.
- After that, go to the ‘Advanced Preferences’ next.
- You should click on the Reset Receiver option.
- You will see a pop-up on your screen which asks whether you would like to reset the receiver once again to standard settings,
- Then verify by selecting the ‘Yes, reset Receiver’ option.
- Once you reset the standard settings, a prompt section should show asking to input in an email ID or URL.
- You have to input ‘remote.ptlgateway.net.’ into it.
- Citrix Receiver needs you to add the account one more time and input the ‘Domain username and password.
- You may be pop-up to sign in twice.
- Finally, you may check the checkbox to remember details.
Dyna Bravo is a creative person who has been writing blogs and articles about cybersecurity. She writes about the latest updates regarding McAfee.com/Activate and how it can improve the work experience of users. Her articles have been published in many popular e-magazines, blogs, and websites.
Source – How to Fix Citrix Receiver launch error in Windows 10?