Everyone has experienced problems while they are about to backup pictures. Google Photos is an efficient app; however, it can get stuck while preparing backup. There is nothing to worry about as such an issue can be resolved easily. Several factors such as slow internet connection or insufficient memory can cause the issue. It is also because of various temporary bugs in the Photos app. If you wish to fix this issue, then you can try the given solutions to backup the pictures.
Reconnect to Wi-Fi
If it appears like the device is attached to the Wi-Fi, then everything is good. However, there may be few problems with the connection that averts Google Photos from trying to backup. The connection might be slow, but it can improve in a few minutes. Try to switch off the Wi-Fi and then connect again as users have reported that this allows the app to continue back up normally.
Enable the Cellular Backup
If the previous step doesn’t work, then you should switch off the WI-Fi and then turn to Cellular Backup. Several users find this useful as once turning to the Cellular backup; app instantly starts back up. If you need a huge backup amount of photos and you don’t have sufficient data, then you may switch on the Wi-Fi again after some time. Several users have reported positively that it continues the backup normally.
Switch off the Device
This seems so basic, but it helped a lot of users in solving the problem with the app. Switch off the device. And as the device is turned off, wait and relax and don’t panic. There are several processes to solve the issue, and any of them will surely work for you. After some time, switch on the device and then try to back up again. I hope it may work this time. Phones are a strange device; they actually require to switch it off for a minute to customize everything. And when you switch it on again, it will work properly again.
Charge the Device
We know that backup requires a lot of time and specifically when you have not backup recently, and the device contains a lot of pictures. Several phones do not begin the backup if the battery is low. Try to charge the phone as it will allow Google Photos to begin the backup.
Switch off the Low Power Mode
It is quite similar to the previous fix and is related to the battery issues. Even if your device has a sufficient battery, several devices do not start the backup if the device is in the low power mode. It wonders that the device does not have enough battery to complete the backup. It seems silly but is actually useful.
Remove Google Photos App Cache or Data
If you have not removed the cache or data recently, then they may cause the issue. If you want to remove the Google Photos app cache and data, then abide by the given steps:
- Navigate to Google Photos.
- Click on Storage.
- Select the Remove cache and Remove data option.
- It will not remove the photos, but it will help the app to run smoother and faster.
Mostly users forgot to remove data continuously. However, it is necessary to do. If you remove the data more often, then you may avoid several problems with the phone.
Delete Google Photos and Install Again
If the app is freeze and nothing is working on it, then you must remove an app and download it. You don’t have to worry as the photos are not going to removed.
You May Have to Wait for Update
If nothing helps, then you may have to wait for the app update. It seems as it not at all promising, but an important object is that you can back up the pictures properly. Mostly it may not be possible to identify the issue when everything looks fine. Then the issue might be in the app, and then you cannot do much about it. Though Google is trying to upgrade the app and so the new version may help in resolving the issue.
Source – How to Fix Google Photos is Stuck on Preparing Backup